Website Accuracy
We strive for accuracy in the information presented on our site, but occasionally errors in information, images, or statements may occur. DOMAIN.COM is not liable for any inaccuracies and disclaims responsibility for any losses resulting from reliance on this information.
Product descriptions
The product descriptions and specifications on our site are intended as general guides, and we reserve the right to modify them without significantly altering the product’s quality or functionality. We may correct any mistakes or remove products from sale at our discretion without liability. Prices and availability are subject to change.
Order process
Products can be ordered through our website by completing the checkout process. Order acceptance will be confirmed via email to the address provided, which finalizes the contract between us.
Pricing and payment
Product prices are as listed on the website at the time of your order, plus any delivery charges as stated at order acceptance. Payment is required by credit card upon order acceptance. Refunds, where applicable, will be processed to the original payment method or as store credit.
In the event of pricing errors, we may either contact you to discuss order cancellation or cancel the order and inform you, at our discretion. We are not obligated to provide products at incorrect prices.
Delivery options
edshine.com.au partners with reputable delivery services to prioritize customer needs. We offer:
- Courier Delivery Service: 6 – 8 business days
- Regular Delivery: 8 – 10 business days
Delivery times exclude weekends and public holidays. If delivery exceeds 15 business days (Courier) or 21 business days (Regular), a reshipment inquiry can be made.
Reshipment policy
Reshipments for Regular Service parcels affected by customs or lacking tracking in the destination country are not eligible for free reshipment or refund, as this service is chosen at the buyer’s risk. Courier Service parcels are fully tracked, and free reshipment is available under certain conditions, such as customs delays or incorrect delivery. No reshipment is offered for errors in address provision, uncollected parcels, or refusal by the recipient.
Shipping
edshine.com.au reserves the right to choose the shipping method deemed suitable.
Refunds
If our products or services do not meet your expectations, please contact us for a possible refund, handled on a case-by-case basis.
General terms
The products on our website are intended for personal use by consumers and are not meant for resale.