Under the regulations governing distance sales and off-premises transactions, you, as our valued customer, are entitled to a 14-day return period. When placing an order, you have the option to select from our available delivery methods as part of completing your online transaction. It is essential to provide the necessary details, such as your name and address, to facilitate the delivery process.
We offer complimentary regular shipping for orders of AUD? or more, and free courier shipping for orders exceeding AUD?. Our international shipping capabilities allow us to deliver to a wide range of overseas locations. However, we advise checking that your country is included in our delivery service area.
Given the potential sensitivity of postal deliveries to temperature variations, we recommend regularly checking and emptying your mailbox, especially when anticipating a delivery. If you have a mail slot in your door, it’s important to store medications out of the reach of children and pets for safety.
Delivery dates are estimated based on the selected shipping method and are subject to product availability. In instances where a product is temporarily out of stock, we aim to dispatch the order on the next working day or as soon as the item becomes available. Should a product become permanently unavailable from our suppliers, we are under no obligation to fulfill the order. Please note that delivery to remote or rural areas may experience delays.
Please be aware that our site cannot be held accountable for any issues arising from the chosen delivery service’s mishandling, failure to deliver, or other service malfunctions.